Immigration Operations

▪ Assist in the implementation, update and compliance to policies and Standard Operating Procedures (SOPs)

▪ Onboard new clients to ensure smooth transition

▪ Manage VIP/large client immigration requirements

▪ Conduct effective tracking of immigration cases in place

▪ Assist in dealing with client complaints to ensure they are resolved in a timely and effective manner

Analytics

▪ Assist in the collation of statistics, KPI’s or other data that determine the level of client service

▪ Produce reports for clients to analyse workflow and service delivery

Client relationship management

▪ Manage and oversee all aspects of visa and immigration needs, inbound and out-bound, and engage with transferees to secure appropriate visa status/work permit

▪ Engage with clients and transferees to secure appropriate visa status/work permits

▪ Provide advice and guidance to clients on immigration procedures, timelines and expectations

Immigration Management

▪ Develop and maintain technical knowledge of immigration legislation and implement new procedures with clients as appropriate to ensure adherence to compliance requirements

▪ Facilitate and maintain the highest level of communication with clients and transferees regarding the progression and status of assigned cases

▪ Coordinate and monitor the status of immigration cases with the clients’ HR department ensuring timely, quality service and compliance with government regulations

Administration

▪ Prepare and maintain tracking and reporting for all immigration authorization requests

▪ Analyse and prepare high-level summaries of immigration activity

▪ Maintain all visa and immigration files and records

▪ Reconcile and prepare invoices for processing

▪ Research new immigration rules and ensure that the SOPs are updated with accurate information

▪ Build Relationships with all free zones and mainland with regard to visa processing (employment and visit visas)

Perform other duties as assigned such as assistance for attestation, legal translation, police clearance applications, GCC pension registration, health insurance application

▪ Arranging and renewing company health insurance for the employees

▪ Maintaining weekly floating funds for the immigration team to ensure enough funds is available for the application