Senior Immigration Specialist | Dubai

Job Reference:

AR10981

Type of Job:

Permanent

Sector:

Corporate Services

Package:

Attractive Tax-Free Package + Annual Air Ticket + Medical Insurance + Bonus (Quarterly)

Location:

Dubai - United Arab Emirates

Job Description:

An exciting opportunity has arisen to work for a leading corporate services provider in Dubai. With their bespoke smart solutions and regional expertise, they assist companies internationally with global mobility solutions and business setups in the UAE. At this time they are looking to hire an experienced Senior Immigration Specialist to manage their immigration service requests for a portfolio of existing clients as well as new clients.

Reporting to the Head of Immigration Services, this person will manage the process for all immigration service requests in line with the group's Standard Operational Procedures (SOPs), whilst communicating with clients/assignees in a timely manner throughout the process to ensure the delivery of client service excellence.

Responsibilities will include:

Immigration Operations

▪ Assist in the implementation, update and compliance to policies and Standard Operating Procedures (SOPs)

▪ Onboard new clients to ensure smooth transition

▪ Manage VIP/large client immigration requirements

▪ Conduct effective tracking of immigration cases in place

▪ Assist in dealing with client complaints to ensure they are resolved in a timely and effective manner


Analytics

▪ Assist in the collation of statistics, KPI’s or other data that determine the level of client service

▪ Produce reports for clients to analyse workflow and service delivery


Client relationship management

▪ Manage and oversee all aspects of visa and immigration needs, inbound and out-bound, and engage with transferees to secure appropriate visa status/work permit

▪ Engage with clients and transferees to secure appropriate visa status/work permits

▪ Provide advice and guidance to clients on immigration procedures, timelines and expectations


Immigration Management

▪ Develop and maintain technical knowledge of immigration legislation and implement new procedures with clients as appropriate to ensure adherence to compliance requirements

▪ Facilitate and maintain the highest level of communication with clients and transferees regarding the progression and status of assigned cases

▪ Coordinate and monitor the status of immigration cases with the clients’ HR department ensuring timely, quality service and compliance with government regulations


Administration

▪ Prepare and maintain tracking and reporting for all immigration authorization requests

▪ Analyse and prepare high-level summaries of immigration activity

▪ Maintain all visa and immigration files and records

▪ Reconcile and prepare invoices for processing

▪ Research new immigration rules and ensure that the SOPs are updated with accurate information

▪ Build Relationships with all free zones and mainland with regard to visa processing (employment and visit visas)

Perform other duties as assigned such as assistance for attestation, legal translation, police clearance applications, GCC pension registration, health insurance application

▪ Arranging and renewing company health insurance for the employees

▪ Maintaining weekly floating funds for the immigration team to ensure enough funds is available for the application

Education/Experience Required:

To be considered for this position, candidates should meet the following criteria:

Essential

At least 5 years of experience working within a UAE Company, with a clear understanding of UAE immigration processes

Degree educated preferred, Business Management or Business Administration

IT literate in Microsoft systems


Aptitude and Abilities

▪ Strong Customer service focus with excellent attention to detail

▪ Excellent time management skills with ability to multi-task essential

▪ Problem Solving and ability to challenge situations with sound judgement and integrity

▪ Good intuition and understanding of people's requirements

▪ Proactive with a positive can-do attitude

▪ Confidentiality, tact and discretion when dealing with people

▪ A team player and also ability to work on own initiative

Other Requirements

▪ UAE Driving License and availability of a car


Language

Excellent oral and written English communication skills at a corporate level

To apply, please click APPLY NOW to upload your CV and quote the job reference.

Job Reference:

AR10981

Published Date:

5 April 2022, 23:00:00